Shipping Policy

We will do our best to send out all orders that are made before 2PM that same day. However, this is not a guarantee as to delivery for the purposes of the Consumer Guarantees Act 1993.

All orders are usually received by customers within 3 working days of payment. However, for rural addresses, please allow up to 5 working days. In exceptional cases, there may be a delay with your order for reasons beyond our control. For this reason, we do not provide any guarantees as to delivery.

Shipping to anywhere in New Zealand is $10 per order but free shipping applies to all orders over $150.  

We do allow orders to be picked up in central Auckland if prior arrangement has been made. Please contact us to discuss.

 

Refunds & Returns Policy

We do not provide refunds for customers who change their mind about a purchase so we remind all customers to please choose carefully.  

We will honour our obligations under the consumer laws of New Zealand including but not limited to the Consumer Guarantees Act 1993. This means that if your product is faulty, is not as described or is not of acceptable quality, we will provide a remedy in accordance with the Act.

Please get in touch with us if you wish to discuss a refund, return or exchange for your order.